Tanberg+Content+Server

=Tanberg Content Server - TCS=

1. Background
The TANDBERG Content Server (TCS) is a network device that enables schools or the MoE to easily create video and multimedia presentations for anytime, on-demand access. The TCS or video streaming service is owned by the e-learning section of the MoE on behalf of the MoE. This service is available on 24/7 basis. However, this service may be unavailable during maintenance, upgrades,and other planned work is required. this work will be carried out after hours (9pm and 7am) when possible.

Asnet Technologies provide support to users from 8.30 am to 5 pm Monday to Friday, excluding public holidays. Outside these hours there will be o support available unless by prior arrangement with Asnet Technologies.

Currently the management and maintenance of this service is contracted to Asnet Technologies. The current agreement is for up to 200 hours of video or multimedia presentations to be recorded. The contract further allows for the material recorded to be transferred to CD disks. Five (5) DVD's to be burnt and provided to schools per month. Additional DVD's can be provided at a cost to the school or individual requesting this service. This service is offered on a first come, first served basis.

2.1 **Accessibility.**
Access to this service is restricted to New Zealand State funded schools and Ministry of Education members who are utilising Video conferencing technology and the Ministry New Zealand Educational Network (NZEDNET) bridge. All eligible users require prior approval from the Ministry e-Learning section Innovations Manager.or his/her proxy. Those schools or 3rd parties who wish to use this service may approach the Ministry e-Learning Innovations Manager or his/her proxy for permission, if this is granted there will be a monthly fee, payable to the Ministry, for this service.

This service can be used for the following;
 * End point user to the TCS server
 * point to point video conferences; or
 * multiple point video conference

2.2 Access Requests
users wanting to be connected to the Ministry Bridge ar required to complete a **registration request** and forward said request to Asnet Technologies using: vcsupport@asnettechnolgies.co.nz If the request is valid an approved by the Ministry,Anet will provide the user with th technical configuration to the Ministry bridge for their video conferencing unit. Anet will supply approved users with a PIN number (valid) for that one event) plus an electronic copy of the "User Guide" by return email. Asnet will electronically inform the platform owner or his/her proxy.

2.3 Booking arrangements.

 * Once approval is granted, the e-Learning Innovations Manager or his/her proxy will do so in writing to both the applicant and Asnet Technologies, the applicant or video conference convener will need to contact and liaise with Asnet Technologies.


 * Use of the TCS must be booked through Asnet Technologies at least 24 hours before the video conference is scheduled. Contact details are: phone: 0800 7650 9266 or by email: vcsupport@asnettechnologies.co.nz


 * Asnet Technologies will issue to approved users both a user name and password.


 * It is the responsibility of the convener of a TCS recorded session for advising the participants of the password and protocols to be followed.

3.Post Recording Protocols
3.1 All recordings are automatically placed in an secure area of the TCS and can only be accessed by a log in.

3.2 Recordings can be named and edited post production using the user name and password provided initially by Asnet.

3.3 if your recording is to stored in the public area of the TCS it must be either password protected or you must have gained written permission from all those who have been recorded.

3.4 Your recordings can be downloaded by the convener or linked by the convener from the URL, (3) Can be burned to a DVD by Asnet (note: The Ministry has funded Asnet to burn five (5) DVD's fee per month. Any excess beyond this will require the user to pay a small charge. The five fee DVD's is on a first come, first served basis).

3.5 Recordings three calendar months or older will b archive to another server located at Asnet. These will be retained on this archive server for 12 calendar months in addition to the three months it was stored on the TCS.

4. Fault Reporting
4.1 Any difficulty using or accessing the TCS service should contact Asnet directly ether by calling 0800 POLYCOM (0800 163 525) or by emailing vcsupport@asnettechnologies.co.nz: or alternatively by phoning the Ministry Service Desk, extension 48446 (option 2, then option 2).

4.2 It is strongly suggested that the escalation steps be: email, if no response within 15 minutes phone the An 0800 number or phone the nominated Ministry support contacts who are;

Eddie Reisch (Service Support) - (04) 463 7052/ Cell: 027 278 1164

Lester Pettit (Technical Support) - (04) 463 8427 / Cell: 027 443 3401